Contact us

CONTACT US

If you have any questions, our consultants are available to assist you.
If you need immediate assistance, please contact us directly through the chat on our website at www.madbagstore.com. We ask that you provide your contact information so that we can offer you personalized and timely support.



RETURNS AND REFUNDS
For returns and refunds write exclusively to info@madbagstore.com



PERSONAL SHOPPER
If you have questions or need support during your purchase, our Personal Shopper Ludovica is at your complete disposal. She will be happy to assist and guide you through every step of the process.
You can request her help by simply clicking on the “Need help?” button at the bottom left of the website, or by contacting her directly at +39 3277222545



SHOWROOM
Book your appointment to visit our Showroom in Rome, where you can see and purchase your bag directly.
Contact us now at +39 3277222545 to schedule your meeting.
Assistance in ITALIAN and ENGLISH from our customer service department via official e-mail address: info@madbagstore.com



HOURS
Monday through Friday, 9:30 a.m. to 5:30 p.m.
If you prefer to write to us, please fill out the contact form below. We strive to respond to each e-mail within 24 hours, Monday through Friday, excluding holidays.