Returns and Refunds
If for any reason you are not fully satisfied with the items you purchased, MADBAG is here to help. We accept returns within 14 days of receipt for most items in new condition. Refunds will be based on the value of the merchandise listed on the original purchase invoice. Please note that shipping costs for returning items are the responsibility of the customer.
Return Policy
You may return any item purchased from madbagstore.com within 14 days from the date of delivery by following the instructions here:
Return Request To initiate a return request, you must contact our customer service team via email at info@madbagstore.com. Our team will review the request and, within one business day of submission, you will receive a return authorization via email, which is required to proceed with the return of the product.
Product Condition Once you receive the authorization, make sure that the item to be returned is in its original condition, with tags and packaging intact. If the item is not returned in the same condition in which it was received, we will not be able to approve the return.
You have 14 days from receipt to decide if the items meet your needs.
Items must be returned new, unused, and in the original packaging.
Returns must be pre-authorized by our customer service department.
Return shipping charges are non-refundable.
Sale or clearance items are considered final sale and are not subject to return.
Return Instructions Our customer service team will provide all necessary directions in the return authorization email to guide you in completing the return.
Pack the items in the original packaging and make sure the package is tightly sealed.
Mail the package at your local post office.
Once we receive your package, we will proceed with a replacement or refund according to our return policies.
Processing the Return Once the return arrives at our warehouse, it may take up to 14 business days to process the return and send the exchange or refund voucher. If the return does not meet the required conditions, the item will be sent back to the customer and the return request will be rejected. After the return is approved, we will issue a refund voucher. To find out the nearest return address, please contact our customer service department through your account. You will receive a reply within 24 hours with all the necessary information.
Questions and Doubts If you have any questions about the return procedure, please feel free to contact our Customer Service Department.
Right of Return For more information about the return conditions, please see the Legal Area.
Please note: Returns sent without prior authorization will not be accepted. For any needs related to returns, please contact us at info@madbagstore.com for assistance and guidance on how to proceed.
Exchanges
Exchanges can be made for an item of equal or greater value than the one purchased. If the replacement item has a lower value, a cash refund will not be issued, only a voucher for use at madbagstore.com. The deadline for requesting an exchange is 2 days from the date the merchandise is received.
The merchandise must be returned completely intact, in the original packaging, and must have never been used.
To make an exchange, you must first contact our service department at info@madbagstore.com to check the availability of the replacement item.
The return of goods must be made at the customer's expense, via courier of the customer's choice.
Shipping costs for the return are the responsibility of the customer, as well as any customs fees for returns from non-EU countries. After receiving the package, we will proceed with sending the replacement product.
Exchanges and refunds are not possible for custom models upon request.
Refunds
Once your return arrives at our warehouse, please allow up to 14 business days for us to process your return and issue your refund voucher. When the return is accepted, we will issue the voucher and send a confirmation via email.
Please note that the company does not issue cash refunds, only issuing vouchers for the value of the returned item.
