Shopping and Payments
Placing an order
You do not need to create an account to shop at madbagstore.com; however, as a registered user you will have access to our customer services.
Product Information
On each product page you will see all available sizes and colors, description and material composition of the item. Click on the product image to enlarge it and view more details.
We offer product-specific size guides on all product pages to help you choose the best size to purchase.
Preorder
Pre-ordering allows you to purchase an item before it is available for immediate shipment. Preorder items will be marked as such on the site and the expected ship date will be displayed above the product description. The pre-order status of an item will be reconfirmed at the time of purchase.
Payment Methods.
madbagstore.com accepts the following payment methods:
Credit card: all major credit cards, including Visa, MasterCard, American Express, JCB. Your card will be charged at the time of your order.
PayPal: simplify the purchase process by using PayPal's digital wallet.
Apple Pay: Use Apple Pay to make your purchase easily and securely in iOS apps and on the web.
ShopPay: Shopify's accelerated purchase method allows you to pay in full or split your purchase into installment payments.
Bank Transfer: contact customer service to check if the product is available in the store then proceed with the transfer to MAD s.r.l.s - IT76U0306903214100000016403
Klarna: payment in three convenient monthly installments with no interest.
Fiscal information
VAT is included in the cost in the order in accordance with state and local regulations. We collect VAT in all applicable states.
Security of payment
We take online security very seriously. This is confidential information and we want to make sure it stays that way. We have put in place reasonable technical and IT security measures, consistent with federal law, to protect our customers' personal information from unauthorized access and use. We use only secure connections, as evidenced by the URL prefix “https” and the padlock symbol that appears in the browser address bar.
Your order may be reviewed in routine fraud checks before approving the transaction, and for added protection, our customer service team may contact you for further details before confirming your order.
Order Status.
You will be notified by email whenever your order status changes. Registered users can also find all of their order information in the My Account area. If you have further questions about your order status, please contact Customer Service.
Technical Support.
Our website is best viewed with the latest versions of all major browsers. Make sure you have installed the most up-to-date versions of the browsers you use most frequently.
If you experience browsing problems, we suggest taking the following steps:
- Delete cookies and temporary files from your computer
- Verify that Javascript is enabled.
If the problem persists, please contact us and provide the following details:
- Operating system (Windows Vista, Mac OS X, etc.).
- Internet browser and its version (Internet Explorer 11, Firefox, Safari,...)
