Frequent questions
What payment methods do you accept?
To pay for purchases the Customer can use the following methods:
Credit card circuits: VISA, MASTERCARD, VISA ELECTRON, AMEX
When will my order be processed?
Without prejudice to the provisions of the previous article 7 and except where extraordinary circumstances arise, we undertake to do everything in our power to send the order of the product(s) indicated in the relevant Shipping Confirmation by the date indicated in this Shipping Confirmation or, if no delivery date is specified, within the estimated deadline at the time of selecting the delivery method and, in any case, within the maximum period of 30 days from the date of the Order Confirmation.
However, delays may occur for various reasons such as product customization , the occurrence of unforeseen circumstances or the delivery area .
As regards the virtual gift card, it will be sent by the date indicated by you when ordering.
If for any reason we are unable to meet the delivery deadlines, we will inform you and give you the options to continue the purchase by setting a new delivery date, or to cancel the order, with the consequent refund of the full amount paid . Please note that no home deliveries are made on Saturdays and Sundays, with the exception of the virtual gift card which will be delivered on the date indicated by you.
For the purposes of these Conditions, the "delivery" will be considered as having taken place or the order "delivered" through the acquisition, by you or by a third party indicated by you, of the material availability or in any case of the control of the products, which will be proven by signing the order receipt to the agreed shipping address.
