LOLA TOP HANDLE Nappa Leather

CHANGES

The exchange can be made with any item of equal or higher cost than the one purchased, possibly paying the difference. If the item is exchanged for one of lower value, no monetary refund will be issued but only a voucher that can be spent only on madbagstore.com. The deadline for making the exchange is 2 days from the date of receipt of the goods.
It is necessary that the goods are completely intact in the original packaging and that they have NEVER been used outside.

To exchange goods and to reserve the item you want as a replacement, you must first contact us at the customer service by email by writing to us at info@ madbagstore .com or on WhatsApp at +39 327 7222545 .

To return the goods, ship the product via any courier of your choice and at your expense.

Send the return to our office: 

Name : MAD srls

Address: Via Ildebrando Vivanti, 90, 00144 Rome, Italy.

The shipping for the return of the products is at the customer's expense, as well as any customs charges (in case of return outside the EEC). Only after receiving the package sent by you, we will ship the new product.
Exchanges and refunds will not be made on CUSTOM models upon request.

The company does NOT provide financial refunds but only vouchers for the value of the bag.

SHIPPING TIMES

All products are created after your order to give a unique and artisanal look to your product. Standard shipping of products available in stock is normally made within 3/5 days (Italy). Express shipping provides delivery within 24/48 hours. All shipments are made via insured courier to ensure your purchases as much as possible.

Minor setbacks can extend the time by up to 24 hours. But in these cases you can always track your order from your account.

HOW TO TRACK YOUR SHIPMENT

To follow your shipment step by step we have several free services that we make available to our customers. You can track your package through your customer account on our site or simply through your email with which you placed the order (provided that the email provided is real) or even via SMS (provided that the number provided is real). This last service is available only for Italy.

WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

On our online shop we accept payments via:

• Debit or Credit Cards
• Paypal (payment in three convenient monthly installments and without interest)
• Klarna (payment in three convenient monthly installments and without interest)
• Bank transfer (contact us via chat, email or Whatsapp on the number 3277222545 to receive the coordinates)
• Top up PostePay (contact us via chat, email or Whatsapp on the number 3277222545 to receive the data)
• Cash on delivery (a fee of 9 euros for cash on delivery will be added during order completion)
• Satispay

HOW DO I PAY IN THREE INSTALLMENTS WITHOUT INTEREST?

You can use Paypal or Klarna to pay in three interest-free instalments.

Payment for each installment will automatically be taken from the debit or credit card entered at checkout . Your first installment will be collected when your order is confirmed by the merchant, and installments 2 and 3 will be scheduled 30 and 60 days later, respectively.

HOW DO YOU PAY ON DELIVERY?

When completing the order at the "Payment" stage, select the "Cash on delivery" item.

Cash on delivery has an additional fee of 9 euros.

Have the exact amount ready to pay for your order.
It is not possible to pay for your order with a debit card but only in cash .

When entering your shipping information, be careful to add the correct house number and the name on the intercom. Also add other details that can help the courier (staircase, interior, etc.).

Remember to keep the invoice you find inside the package.

HOW DO YOU PAY WITH PAYPAL?

By selecting the PayPal payment method you can pay either by credit card without being registered or automatically with your Paypal account and total security guaranteed by us and also guaranteed by the PayPal service (payment in three convenient monthly installments and without interest).

1. Select PayPal at the time of payment.
2. The “ Pay in 3 installments ” option will appear self available, select it.
3. You will receive quick feedback.
4. Complete your purchase.

It's simple, choose PayPal as your payment method when making your purchases online. Log in to your PayPal account and you will see the "Pay in 3 installments" option available, if the product you have chosen allows this method. If so, you can request payment in installments in just a few steps, receiving quick feedback from PayPal to complete your purchase. At the time of your request, PayPal may need to check your credit reference against credit reporting systems, so PayPal may need to provide information on how you handle your refunds. If Paypal passes on your data, a trace will remain on your profile from the moment the financing contract is signed. It is therefore important that you are able to pay the repayment installments and have the certainty of being able to pay them.

HOW DO YOU PAY BY BANK TRANSFER?

If you have chosen bank transfer as your payment method, you will receive an email where you will be informed of the details for making the payment. You will have up to 7 days to do so, otherwise we will proceed with canceling the order. The order will be shipped as soon as we receive the bank transfer.

HOW DO I PAY WITH CREDIT OR DEBIT CARD?

By selecting the Pay by Card method you can make the payment with all the cards or prepaid cards indicated in the dedicated section with a simple click and in total security.

IS USING MY CREDIT OR DEBIT CARD A SAFE METHOD?

The security of your payment information is a top priority for us. To ensure the safety, simplicity and protection of your shopping experience, we use Secure Socket Layer (SSL) technology, provided, to protect the data you send to us over the internet. All credit card transactions on this site are processed using a payment gateway that encrypts your card details in a secure host environment.

PROCEED TO ORDER

1. After selecting the product you want, click on "Add to cart".

2. Add other products in the same way or click on "Proceed to order".

3. Confirm your shipping address. Be careful to enter the name that the courier will find on the bell in the "additional information" section .

4. Choose the payment method you want to use and if you have a promotional code you can use it during payment.

5. At this point you will be directed to the final page with the summary of your data and the expected delivery date. If you have a discount code to use, enter it.

6. To complete the order, complete the purchase.

At this point you will receive a confirmation email to the address you registered on our site. If you don't see it, try checking your Spam folder. You can also check all the details relating to your order by logging into your account directly.

It is not possible to add other items when you have already completed the order. If you want, you can make another one.

After completing the order it is not possible for us to change the shipping address.

Reimbursement
If you return one or more items from your order, the corresponding amount will be credited to the card or bank account associated with it.

What payment methods do you accept?

To pay for purchases the Customer can use the following methods:

Credit card circuits: VISA, MASTERCARD, VISA ELECTRON, AMEX

When will my order be processed?